• Administration

Managing Users

How Does Kindling Manage Users?

The following entry applies to local authentication only. For other types of authentication, such as LDAP or SSO, see the Integration section.

Kindling keeps a record of all Users in the system, and allows them to log in with their email address and a password. Deactivated Users' Ideas and other activity remain in the system even after deactivation. New Users can be invited at any time, up to the contracted User limit.

How Do I Invite New Users?

Select the gear icon in the top menu and click on “Users”, then click on “New” in the left-hand column.

inviting new users

In the box labeled “Email Address(es)”, enter the email addresses of the participants you’d like to invite to Kindling. Separate these addresses with either a comma or a line break. You may send a note with the invitation, by filling out the “Personal Message” field directly below. If you’ve set up a custom invite message, the Personal Message will be auto-filled, although you can still edit the message.

new user options

These new Users will be added to the Groups that you check in the “Add to Group(s)” field, as well as any existing Smart Groups that the User qualifies for.

If you want the new Users to be Administrators or Editors, check the relevant box on this screen as you invite them as well. All of the Users invited in the batch will have the permissions chosen.

If your Kindling is set up to use LDAP or other external User stores, do not invite Users to Kindling using this method; it is not necessary.

How Do I Resend an Invitation?

Invitation reminders will automatically be sent to Users who haven‘t yet activated their accounts 2 days and 7 days after the initial invite.

To manually resend an invitation, select the gear icon from the top menu, choose “Users”, then click “Invited” in the left-hand column.

invited users

All invitations that have been sent out but not yet acted upon can be viewed here. To resend a previously sent invitation, check the box next to the email address and click the “Resend Invitation” button. The invitation email will be resent to the User’s email address. If the original invitation had a Custom Invite Message, that will be included in the new invite email.

How Do I Revoke an Invitation?

Select the gear icon in the top menu and click on “Users”, then click “Invited” in the left-hand column.

invited users

To revoke a previously sent invitation that has yet to be acted on, check the box next to the email address and select “Revoke Invitation”. The invitation link in the email will be invalidated and unable to be used. Once a User account has been created, the invitation will no longer be listed here. To close an account that has been created, deactivate it instead.

How Do I Deactivate a User?

Select the gear icon in the top menu and click on “Users”. To deactivate a User, select the checkbox next to their name and click the “Deactivate” button underneath the “Selected Users” list.

active users

A deactivated User will not receive a notification that they have been deactivated; they will simply be unable to log in (and, if they are currently logged into the system, they will immediately be logged out). Their Ideas, Posts, Comments, and other activity will remain in Kindling.

How Do I Reactivate a User?

Select the gear icon in the top menu and click on “Users”, then select “Deactivated” from the left-hand column.

deactivated users

To reactivate a User, check the box next to their name and click the “Activate” button. The User will immediately regain access to Kindling, and their previous login information will still be valid. If they‘ve forgotten their password, they can reset it on the login screen.

How Do I Look Up a User’s Email Address?

To view the email address of a User in Kindling, select the gear icon in the top menu and click on “Users”. The active Users list displays the User’s name and email address, and you can search for a specific User by clicking on the “Filters” button, typing their name into the box, and clicking “Apply”.

Alternatively, you can open their Profile page (either by searching for them in Kindling or clicking on their Username in the application) and finding it there.

How Do I Give a User the Ability to Make Posts?

Select the gear icon in the top menu and click on “Users”, then find the User in the “Active” list, which can be searched by Username or email address, using Filters. Click on the User’s name, not the checkbox, and Kindling will open the User’s Activity page. Next, click on the “Edit” tab to edit the User’s settings.

editor and administrator

To give a User the ability to make Posts in Kindling, check the box labeled “Editor”, and select “Save”. You can also allow all Users in your Kindling to create Posts by enabling that option in Application Settings.

How Do I Make a User a Moderator?

Moderators can be assigned directly to Categories or Campaigns. To add Moderators to a Category or Campaign, select the gear icon from the navigation menu at the top of the application, then choose “Categories” or “Campaigns”. Select the name of the Category or Campaign you‘d like to manage. Then, move to “Step 3: Select Moderators” and check the box next to the name of the User you'd like to add. To save your changes, proceed to “Step 5: Review & Update” and click the update button.

How Do I Choose My Moderators?

Moderators perform the most crucial function in Kindling: making decisions about Ideas. When choosing Moderators, identify the people most passionate about the particular challenge, or who most need the outcome to be realized. They’ll welcome the opportunity for involvement and are most likely to stay engaged and responsive to Idea contributors.

How Do I Make a User an Administrator?

Select the gear icon in the top menu and click on “Users”, then find the User in the “Active” list, which can be searched by Username or email address. Click on the User’s name, not the checkbox, and Kindling will open the User’s Activity page. Next, click on the “Edit” tab to edit the User’s settings.

editor and administrator

To make a User an Administrator, check the box labeled “Administrator”, and click the “Save” button. New Administrators immediately gain access to all parts of Kindling.