While building Kindling, we’ve instinctively focused on the user’s experience with our product. Over time, we’ve become more sophisticated in our ability to track the true impact of our efforts on the user’s experience through the introduction of a KPI metric representing engagement. This has jump-started our understanding of how our efforts are translating for … more »

Two months ago, we posted about the importance of the Moderator in the innovation management process: Feature Friday: Power to the Moderator. At Kindling, we’re seeing more and more how critical the role of the Moderator is to your innovation program, echoed by some of our most successful customers. The Moderator is like a coach … more »

At Kindling, we believe in design. When we talk about design, we mean more than just making something look nice (although that is important!), we mean making things behave and function the way you would expect them to. Imagine you work for a bike company and you’re out on a bike ride on a Sunday … more »

Earlier this year we reached a significant milestone for the business when Etsy became our 100th customer (see what Etsy and others are saying about Kindling). I thought that a good way to acknowledge this milestone would be to look back and share some of the most important things we’ve learned from this first leg … more »

Having an idea that’s just text is great, but sometimes a picture would really drive the point home. We’ve previously written on the blog about adding media to your Ideas, but I want to drill down a little deeper into the power of Attachments to help you get across how fantastic your Idea is to the rest of your organization.

There was a meeting held at Tracer Bikes to brainstorm ideas about what the company could do to increase sales and open up new product lines. At the end, I was tasked with taking what they came up with and putting it into Tracer’s Kindling so that the rest of the company could see and talk about it.

We have all, at one point or another in our lives, experienced the boost in confidence felt when ownership of a project is given to us by a superior. It’s empowering when others trust that you will get things done. What we’ve experienced with our customers is that empowered employees are crucial, in fact is … more »

It’s been a busy start to 2013. We’ve shipped some great new enhancements to Kindling, those that increase the performance or security of the application, simplify the experience for our users or add new functionality in clear demand from our customers and partners. Here’s a rundown of the most significant new capabilities that we’ve added … more »

Last time on Kindling’s Feature Friday, I introduced Kindling’s multi-lingual support, and mentioned our upcoming auto-content translation feature. With Kindling 3.10, content translation powered by Google Translate is now live, and we’ve made a short video explaining how to use it, as well as how to activate it on your account.

The essence of social innovation is the ability to capture ideas from anyone, at any time. That’s why Kindling is designed to be responsive from the bottom up. It’s also why we’ve worked so hard to deliver the best in multi-language support. After all, if your American company has a team working in Montreal, that … more »

As social software, Kindling often mirrors the forces at play within an organization. Getting people excited about an idea is an act of persuasion, as there will always be more potentially good ideas than available resources. And a big part of persuasion is based on the individual’s personal stature and reputation. This is unavoidable. Likewise, … more »